I’m Freee

Privacy Policy

Last updated: August 2026

Introduction

I’m Freee (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when using the I’m Freee website and mobile application (“Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

About I’m Freee

I’m Freee connects individuals seeking services / members of the general public (“Public Users”) with service providers (“Business Users”) who are currently available nearby.

Business Users create profiles and subscribe to the Platform. Public Users can browse available providers without creating an account.

Information We Collect

Business Users

When a service provider registers on the Platform, we may collect:

  • Name
  • Email address
  • Telephone number
  • Business website address
  • Subscription status
  • Approximate location information while using the App

Public Users

Public Users are not required to register or create an account.

When using the Platform, we may process:

  • Approximate location information required to display nearby available service providers

We do not require service seekers to provide names, email addresses, telephone numbers or other account information.

Location Information

The Platform uses location services to operate its core functionality.

Location information is used solely to:

  • Display nearby available service providers
  • Support map functionality within the Platform

To enhance privacy, location information is generalised and displayed within an approximate 100 metre radius rather than showing a precise user location.

We do not use location information for advertising purposes or cross-app tracking.

Subscription Payments

Business Users pay a monthly subscription fee to access certain features of the App.

Payments are processed through CityPay or other authorised payment service providers.

We do not store full payment card details on our systems. Payment processing is handled by the payment provider in accordance with its own privacy and security standards.

Users should review the applicable privacy policy of the payment provider for further information regarding payment processing.

How We Use Information

We use personal information to:

  • Create and manage service provider accounts
  • Deliver Platform functionality
  • Process subscriptions and payments
  • Communicate with service providers regarding their account
  • Maintain Platform security
  • Respond to enquiries and support requests
  • Comply with legal and regulatory obligations

We do not sell personal information.

Analytics and Advertising

At present:

  • We do not use Google Analytics
  • We do not use Firebase Analytics
  • We do not serve third-party advertising
  • We do not collect information for behavioural advertising
  • We do not share personal information with advertising networks

Tracking

I’m Freee does not track users across third-party apps, websites, or services for advertising purposes.

We do not use personal information to build advertising profiles.

Sharing Information

We may share information only where necessary with:

  • Payment processors such as CityPay
  • Technology service providers supporting the operation of the App
  • Professional advisers
  • Regulatory, law enforcement, or governmental authorities where legally required

Any third parties receiving information are required to protect it appropriately.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services through the Platform
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We implement reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure

While we take security seriously, no internet-based service can guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a relevant data protection authority

Children’s Privacy

The Platform is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the Platform and/or on our website. Continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, please contact admin@imfreee.co.uk.