Terms and Conditions

Welcome to I’m Freee (“we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your use of our website and mobile app (“Platform”), which connects service providers (“Business Users”) with members of the general public (“Public Users”) seeking services.

By using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

Eligibility

• You must be 18 or older to register and use the Platform.
• Business Users must be legally eligible to offer services in the jurisdiction in which they operate.

Subscriptions and Fees

• Public Users: Free to use.
• Business Users: Pay a monthly subscription to be listed and connect with potential customers (being the Public Users).
• Subscription fees are billed monthly and non-refundable (unless required by law).
• We may change Subscription fees with 30 days’ notice.
• No charges or costs are applied for any services arranged between the Public User and Business User.

Service Matching and Interactions

• We match Public Users with available Business Users based on time and service need.
• All communications and agreements happen directly between users.
• We are not responsible for any interactions, services, payments, disputes, or outcomes between a consumer and a business.
• Users (both Public Users and Business Users) engage with one another at their own risk and must conduct their own checks.
• Whether looking for services or providing services we are not guaranteeing that presenting your status will result in you being contacted by a User. The Platform will simply show your status or requirements based on the inputs made by the Users, noting that Public User status is not visible to the Business User.

Prohibited Conduct

Each user agrees they will not:

• Use the Platform for illegal or fraudulent activity
• Impersonate others or misrepresent themselves or others
• Post false or misleading statements or content, or post content, details, descriptions or statements that can at any time be considered inappropriate or offensive
• Interfere with the Platform’s security or functionality

Intellectual Property

• All content, branding, and tech are owned by I’m Freee Ltd., and are pending protection by a UK Patent application.
• Nobody may copy, reproduce, or distribute Platform content without permission.

Limitation of Liability

• We are not liable for any damages arising from use of the Platform or services arranged through it.
• We do not endorse or attest to the capabilities of any Business User or service.

Termination

• We may suspend or terminate access for violations of any of these Terms.
• You may cancel your subscription at any time, but Business User subscription(s) will remain active until the end of the billing cycle.
• On termination, your account will be suspended until the point the subscription is reactivated.

Privacy

• Your data is handled according to our Privacy Policy.
• By using the Platform, you consent to our data practices.

Dispute Resolution

We’re here to connect Business Users and Public Users, but not to mediate.

• All service arrangements are made directly between users.
• I’m Freee Ltd (or anyone associated with I’m Freee Ltd) is not responsible for any disputes, outcomes, or agreements.
• If a disagreement arises, you agree to resolve it directly with the other party.
• We recommend respectful communication and informal resolution first.
• Repeated or serious disputes may result in suspension from the Platform.

User Code of Conduct

To keep things safe and fair, all users agree to:

• Act with integrity – be honest, reliable, and transparent.
• Respect others – communicate professionally. No abuse, harassment, or discrimination.
• Follow the law – comply with all relevant and applicable laws and regulations.
• Protect privacy – don’t misuse or share personal data.
• Report concerns – let us know if you spot suspicious or harmful behaviour.

Violations may lead to suspension or removal.

Service Communications

• In connection with your use of the Platform and I’m Freee, we may send you electronic service messages. These electronic messages may be sent for various reasons, including for security purposes (e.g. verifying that your smartphone is connected to the phone number you entered upon registration) and issues related to activity within the Platform.
• By using the Platform you agree to receive automated text messages at the phone number you provided when registering for the service. You further agree that these messages may include promotional content as well as information about your account. Your agreement to receive such automated messages is not a condition of using the service; you may choose to not receive some or all automated messages within your personal profile settings.
• For information on how we use your personal information, and about promotional and marketing messages, please refer to our Privacy Policy.

Indemnity

You agree to indemnify I’m Freee (and its agents and other affiliated companies, and their staff members, contractors, agents, officers and directors) from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees and costs) arising out of or related to:

• your use (or misuse) of the Platform, including any data or content transmitted or received by you;
• personal information or any other information or content that is submitted via your account, including without limitation misleading, false or inaccurate information;
• your breach or violation of any term of these Terms or any applicable law, rule or regulation;
• your violation of any rights of any third party;
• negligent or willful misconduct; or
• any other party’s access and use of the Platform with your unique username, password or other appropriate security code.

Governing Law

These Terms are governed by the laws of England and Wales.

These Terms are not designed to deal with any disputes between users; please refer to Dispute Resolution above.

The laws of England and Wales apply to your use of the Platform and these Terms. We control the Platform from within Great Britain. However, you can get access to the Platform from other places around the world. Although those other places may have different laws from the laws of England and Wales, by using the Platform you agree that the laws of England and Wales will apply to everything relating to you using the Platform and you agree to abide by these laws and any applicable laws in your own jurisdiction.

Contact Us

Questions or support? Reach us at admin@imfreee.co.uk.